Privacy Policy

Privacy Policy

Last updated:

June 25, 2024 This privacy notice for

Rakurai Labs Inc.

(“we”, “us”, or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at https://rakurai.io, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or Concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@rakurai.io.

Summary of Key Points

• What personal information do we process?

  We process personal information depending on how you interact with Rakurai Labs Inc. and the Services.

• Do we process any sensitive personal information?

  We do not process sensitive personal information.

• Do we receive any information from third parties?

  We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

• How do we process your information?

  We process your information to provide, improve, and administer our Services, communicate with you, ensure security and prevent fraud, and comply with law.

• In what situations and with which parties do we share personal information?

  We may share information in specific situations and with certain third parties.

• How do we keep your information safe?

  We have organizational and technical processes and procedures in place to protect your personal information.

• What are your rights?

  You may have rights that allow you greater access to and control over your personal information.

• How do you exercise your rights?

  You may contact us at support@rakurai.io.

Table of Contents

1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on to process your information?
4. When and with whom do we share your personal information?
5. How long do we keep your information?
6. How do we keep your information safe?
7. Do we collect information from minors?
8. What are your privacy rights?
9. Controls for Do-Not-Track features
10. Do United States residents have specific privacy rights?
11. Do other regions have specific privacy rights?
12. Do we make updates to this notice?
13. How can you contact us about this notice?
14. How can you review, update, or delete the data we collect from you?

1. What Information Do We Collect?

Personal information you disclose to us:

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Sensitive Information:

We do not process sensitive information.

Payment Data:

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (credit card number) and security code. All personal information you provide to us must be true, complete, and accurate.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including to:

• Provide, operate, and maintain our Services
• Improve, personalize, and expand our Services
• Understand and analyze how you use our Services
• Communicate with you
• Find and prevent fraud
• Comply with legal obligations

3. What Legal Bases Do We Rely On to Process Your Information?

We process your personal information only when we believe it is necessary and we have a valid legal reason to do so under applicable law. These include:

• Consent:

  You have given us permission to use your personal information.

• Performance of a Contract:

  When we have entered into a contract with you.

• Legal Obligations:

  When necessary for compliance with legal obligations.

• Legitimate Interests:

  When reasonably necessary to achieve our legitimate business interests.

If you have questions about the legal basis we rely on, contact us at support@rakurai.io.

4. When and With Whom Do We Share Your Personal Information?

• Business Transfers:

  In connection with, or during negotiations of, any merger or sale of company assets.

• Affiliates:

  We may share information with our affiliates.

• Business Partners:

  To offer you certain products or services.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect your personal information. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed 100% secure.

7. Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under 18 years of age. If we learn that we have collected data from a minor without consent, we will delete it.

8. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time. Depending on your location, you may also have the right to:

• Request access to and obtain a copy of your personal information
• Request rectification or erasure
• Restrict processing of your personal information
• Data portability

You can exercise your rights by contacting us at support@rakurai.io.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard has been finalized, and we do not currently respond to DNT signals.

10. Do United States Residents Have Specific Privacy Rights?

Yes. If you are a resident of California, Virginia, Colorado, Connecticut, or Utah, you are granted specific rights regarding access to your personal information. These may include:

• Right to know
• Right to delete
• Right to opt out of data sharing
• Right to non-discrimination

To exercise these rights, email us at support@rakurai.io.

11. Do Other Regions Have Specific Privacy Rights?

• European Economic Area (EEA) and United Kingdom (UK):

  You have the right to lodge a complaint with your local data protection authority.

• Switzerland:

  You may contact the Federal Data Protection and Information Commissioner (FDPIC).

12. Do We Make Updates to This Notice?

Yes. We may update this privacy notice from time to time. The updated version will be indicated by a new “Revised” date and will be effective as soon as it is accessible.

13. How Can You Contact Us About This Notice?

You can contact us via:

• Email: support@rakurai.io
• Or by mail at:
• Rakurai Labs Inc.
• 4 Embarcadero Center, Suite 1400
• San Francisco, CA 94111
• United States

14. How Can You Review, Update, or Delete the Data We Collect from You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email support@rakurai.io. © 2025 Rakurai. All rights reserved. Privacy Policy | Terms of Use